You will just need to login the click the My Account icon in the menu and view order details.

For sure! As long as your order has not already been shipped. Just email us at quillcare@becketandquill.com and we'll help you out.

For sure! As long as your order has not already been shipped. Just email us at quillcare@becketandquill.com and we'll help you out.

Yep! As long as your order has not already shipped.

2-4 weeks from order date

Please allow 5-7 days for all orders to ship. We are NOT Amazon and all of our jewelry is handmade. Orders over $100 have complimentary shipping.
For orders under $100, shipping is $8.
Priority Shipping (2 days) – $20
Please contact us with any shipping questions.

We ship everywhere in the US and Canada. Stay tuned for future delivery locations !

No, not unless requested.

In a cool, dry place, like the cute little pouch we sent you!

We recommend removing your jewelry before washing your hands, showering, and swimming. Always apply perfumes, lotions, and hair care products before wearing.

To clean, polish gently with a soft cloth.

All our jewelry is handmade in Los Angeles, CA.

For one year from the date of purchase, we’ll take care of your product if any failure of the material or workmanship occurs. Just contact us and we’ll send you a replacement.

The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party.

If what you ordered isn’t quite right for you, we understand. You are welcome to return your item for store-credit only. To ensure your order is eligible for store credit, items must be unworn, with no signs of wear or damage. All returns are subject to inspection, and we do reserve the right to refuse your store credit should you not meet these requirements. 

All earrings and sale items final sale.

Please return your jewelry in the original Becket + Quill box and pouch. To initiate a return, fill out this form and we’ll send you a shipping label. Buyer pays for return shipping, and the return must be received within 14 days of delivery. All returns must be authorized by Becket + Quill.

To request a return or exchange, fill out the form on our Returns & Repairs page.

10-14 days once the returned item has been received.

We’re happy to help within six months of your purchase. To get your piece repaired, initiate a repair request. Buyer is responsible for shipping costs.

To request a repair, fill out the form on our Returns & Repairs page.

If you haven’t found what you’re looking for on our FAQ page, email us at quillcare@becketandquill.com and we’ll help you out.

Our customer service hours are Monday- Friday 10am-6pm. Please allow 12-24 business hours after submitting your request for a Becket + Quill team member to get back to you!